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Logs every customer complaint or service request as a ticket, sets response and resolution times, and keeps answers in a knowledge base. Who uses it: Service teams of machine, pump and appliance makers, and anyone handling customer complaints.

What ARUKZ ERP does

  • Helpdesk tickets
  • SLA policies
  • Knowledge base articles
  • Maintenance requests

Indian rules it follows

What you gain

  • No complaint lost in a phone call.
  • Response times measured.
  • Common fixes written down once.

Numbers to watch

Tickets resolved within the promised time, Repeat complaints, Open tickets by age.

Module guide

The full guide to this module on erp.arukz.com.

Is it switched on?

New workspaces start with the core modules; ARUKZ staff switch on the rest at no cost.
Last modified on November 12, 2026