> ## Documentation Index
> Fetch the complete documentation index at: https://docs.erp.arukz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sales: quotations, orders and invoices

> From the first enquiry to the delivered, invoiced order.

Leads and follow-ups, quotations, sales orders, price lists, deliveries and the invoice, all on one record.

**Who uses it:** Sales teams, the owner who watches the order book, and the dispatch desk.

## What ARUKZ ERP does

* Leads and opportunities
* Accounts, activities and campaigns
* Quotations
* Sales orders
* Price lists
* Deliveries
* Customer portal for quotations
* Invoice share on WhatsApp

## Indian rules it follows

| Topic | Rule |
| - | - |
| When to invoice | CGST Act s.31: the tax invoice is issued before or when the goods are removed. |
| Returns and price changes | CGST Act s.34: use a credit note or debit note, never edit the old invoice. |
| E-invoice | B2B invoices need an IRN above ₹5 crore aggregate turnover. |
| Customer data | Digital Personal Data Protection Act, 2023: collect contact data for a stated purpose and keep it secure. Main duties from May 2027. |

## What you gain

* No enquiry forgotten, every follow-up on a date.
* Quotations in minutes from the price list.
* Pipeline value and win rate at a glance.
* Delivery dates promised against real stock.

## Numbers to watch

Enquiry to order conversion, Average quotation turnaround, Order book value, On-time delivery.

> [card] [Module guide](https://erp.arukz.com/erp-guide/sales-crm)
>
> The full guide to this module on erp.arukz.com.

> [card] [Is it switched on?](https://docs.erp.arukz.com/admin/modules.md)
>
> New workspaces start with the core modules; ARUKZ staff switch on the rest at no cost.


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