> ## Documentation Index
> Fetch the complete documentation index at: https://docs.erp.arukz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk and after-sales service

> Complaints, service tickets and response times. What ARUKZ ERP does in this module, and what it does not do yet.

Logs every customer complaint or service request as a ticket, sets response and resolution times, and keeps answers in a knowledge base.

**Who uses it:** Service teams of machine, pump and appliance makers, and anyone handling customer complaints.

## What ARUKZ ERP does

* Helpdesk tickets
* SLA policies
* Knowledge base articles
* Maintenance requests

## Indian rules it follows

| Topic | Rule |
| - | - |
| Defective products | Consumer Protection Act, 2019: the maker answers for harm from a defective product. |
| Online sales | From 1 January 2027, the amended E-Commerce Rules require warranty and return terms to be shown before sale. |

## What you gain

* No complaint lost in a phone call.
* Response times measured.
* Common fixes written down once.

## Numbers to watch

Tickets resolved within the promised time, Repeat complaints, Open tickets by age.

> [card] [Module guide](https://erp.arukz.com/erp-guide/service-helpdesk)
>
> The full guide to this module on erp.arukz.com.

> [card] [Is it switched on?](https://docs.erp.arukz.com/admin/modules.md)
>
> New workspaces start with the core modules; ARUKZ staff switch on the rest at no cost.


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